Cathy has a background stemming from almost 30 years in the aviation industry with over 15 of these years spent in Human Resources where she was the sole Canadian HR professional working for the world’s largest airline. In this role Cathy wore many hats and acquired a wealth of experience building a diverse portfolio including Labour Relations, Employee Relations, Conflict Resolution, Investigations, Disability Management, Compensation & Benefits, Performance & Development, Occupational Health & Safety, with both unionized and non-unionized workgroups. A significant portion of her experience was gained by working through the challenging dynamics arising from Chapter 11, restructuring, and mergers.

Cathy launched her own private practice, “Cathy Knapp, ADR Services Inc.” in January 2017, a practice dedicated to neutral work in the areas of workplace mediation, investigation, and arbitration. As a neutral, she assists employers, unions, and employees alike in resolving conflict. Cathy has successfully completed a mentorship with Gabriel Somjen, QC and Wayne Moore in accordance with the Collective Agreement Arbitration Bureau (CAAB) guidelines and has been a member of the CAAB Registry since October 2019.

Cathy is a contract mediator with the British Columbia Human Rights Tribunal and is on the roster of mediators approved to mediate Prohibited Action Complaint disputes for WorkSafe BC.

• Cert.ConRes., Certification in Conflict Resolution
• Q.Arb, Qualified Arbitrator
• C. Med, Chartered Mediator
• Advanced Investigation Certificate from Rubin Thomlinson, LLP

I’m an active member of the Alternative Dispute Resolution Institute of British Columbia (ADRBC), and sit on their Board as a Director at Large, as well as the Education Committee.

Please contact my office for details either by email to cathy@cathyknappadrservices.ca or telephone at 604-760-0206.

English